• Residential Interior Design
    & Technology


    Frequently Asked Questions

Table of Contents

1. General Information

2. General Moodle Questions

3. Problems with the grade book, assignments, quizzes, etc.

1. General Information

1.1. What is Moodle?

Moodle is a learning platform designed to provide educators, administrators and learners with a single robust, secure and integrated system to create personalised learning environments.

1.2. How do I use Moodle?

Users, both students and faculty, access Moodle via a web browser (Chrome, Firefox) on any platform (PC, Mac, etc.) with Internet access. Login to Moodle using https://pdaonline.ca/moodle/login/index.php. You will need to provide your username and password.

1.3. What is the Username and Password? Where do I find assistance?

Your Username and Password will be emailed to you before the start of your program by the registrar office.  You can contact the registrat @. inform@pacificdesignacademy.com

1.4. How do I navigate within Moodle?

Moodle is organized as a web page per course, with a front greeting page. There are generally three columns on a page; the left and right columns generally offer automatically-generated information, with the large middle column used for the course content.

You enter a course by finding its listing under the navigation section on the left of the screen, under My Courses, and clicking on the name. If you do not see your course listed this is because some courses will not be visible until their start date.

Your browser's forward and back buttons will often work fine, unless you try to resume a form submission! There is a locator sequence (breadcrumb trail) near the top left part of your screen, . Any part of this sequence (save the last) is clickable, to get you back to an earlier page.

When you are finished, please click on Logout.

2. General Moodle Questions

2.1. Moodle won't let me log in. What could be the problem?

You must always use username and password provide to you.  The system is case sensitive. It recognizes the difference between an upper case letter and a lower case letter. Make sure the CAPS LOCK key is off. If your problem persists, please contact the PDA. Also, see question 2.2 below, which addresses browser settings that can affect your ability to login to Moodle.

2.2. What can I do when my web browser doesn't work right with Moodle?

We recommend using Chrome or FireFox browser on both PC and Mac.   You may also try clearing the cache and resetting the browser. Go into Control Panel > Internet options > Advanced > Reset Settings/Clear Cache..If this does not fix the issue go here for more solutions What to Do if Your Only Browser Isn't Working

2.3. Moodle doesn't list any of my classes. What is wrong?

If you logged in successfully (as indicated by your name appearing in the top right corner) but no My Courses listed, it is probable that start date has not been reached, or your enrollment has not processed yet.

2.4. Can I bookmark a course and access the course from the bookmark?

Yes, you will be asked to login but then you will be placed at the bookmarked page.

3. Problems with the grade book, assignments, quizzes, etc.

3.1. Are there any restrictions on the names of files that I upload or attach to Moodle?

Mostly no. File types you can add to Moodle include PDF, Word and other text documents, PowerPoint presentations, and media such as image, video, and audio files. Moodle does seem to have difficulty with punctuation so we recommend removing apostrophes and similar punctuation. 

3.2. I am getting disconnected while taking a quiz. What is wrong?

Many ISP's drop a user if they detect no activity for a certain amount of time. Unfortunately this can occur when you are taking a quiz, because the time spent without any interaction with the Moodle web server is considered idle time by the ISP. There are several possible work-arounds for this problem.

One work-around is to use a machine with an Ethernet connection such as the Library or Information Technology  workstations in the Library and on the ground floor of the Library.  

Another work-around is to generate network activity at various intervals by pressing the Save without submitting button.

If, however, a disconnect does occur, you may reconnect to Moodle and re-enter the quiz. You will receive a Continue the last attempt? prompt if you have resumed the quiz within the allowed time to complete the quiz.

A third work-around is for you to generate some Internet activity periodically, perhaps by manually initiating a pop-email process (check for new email).

3.3. Can I control the feedback I get while taking an online quiz?

No, because the quiz author chooses when, if, and how to provide feedback when (s)he designs a test.

3.4. How do I check grades?

You should click on Grades to see your grades in the current course, provided that the instructor allowed viewing of grades in the course Settings. Also, email may be sent to you when a grade or comment is applied to your assignment or workshop submission.

3.5. How come my grade is zero for a quiz?

This can happen if you get disconnected and thus are unable to click on Submit all and finish. If you had saved your work periodically by clicking on Save without submitting then your instructor will at least be able to recover some of your answers when the quiz's available-until date has passed, via a regrade.
You should contact your instructor to determine the best way to proceed; (s)he may allow multiple attempts, or may offer to reset your attempt so you can retake the quiz.